The General Accounting Office (GAO) initially posted this web story in April of 2020.  This notification serves as a reminder as we have seen an increase in travel, which can result in an increase in past dues of Individual Travel (ETC) card accounts.

Beginning April of 2020, the GAO stopped monitoring and sending 30 Day Past Due Notice emails to the Purchase Card and Travel Card Administrators for the Purchase card, Ghost card (CTS), or Individual Travel (ETC) card accounts.  It is the agency administrator’s responsibility to monitor the 30 Day Past Due accounts in Access Online themselves and notify the appropriate individuals. 

Important Note:  Regarding the Individual Travel card (ETC) accounts, if the cardholder does not make a payment before they are 60 days past due, their ETC card account will be shut down and the card will not be reopened. The GAO will work with the agency administrators and the employee to obtain payment(s).  If the employee has not made a payment timely, payroll deductions may begin.  Agency Travel Administrators are to reach out to the employee(s) to ensure the payment is made before the cardholder is 60 days past due and starts to incur late charges.  

Instructions for obtaining Past Due Reports in US Bank's Access Online website are as follows:

In order to monitor the 30 days past due report follow the steps below: 

1. In US Bank, on the left hand side, select 'Reporting,' then 'Report Scheduler'
2. Under select 'Report Type', select 'Past Due'
3. Under 'Create New Scheduled Report', select 'Past Due' and click 'GO'
4. Then under 'Report Output', change to 'Excel' 
5. Under 'Group Report By', enter your agencies’ Bank, Agent and Company.  Each agency and each card type will have a unique Bank, Agent and Company combination.  Contact the GAO if you are unsure of your agency combination(s).  
6. Click 'Run Report'
    

If you run into US Bank Access Online login issues, please contact GAO at [email protected].