Agency Travel Card Administrators are required to notify the General Accounting Office (GAO) when any of their agency Central Travel Card (CTA, otherwise known as “Ghost” card) accounts are replaced directly by US Bank due to fraud or some other reason.  The GAO ensures that the Vendor/Customer and Address ID tables are set up properly to allow agencies to issue electronic payments to US Bank and post directly to the correct accounts.   

If the GAO is unaware of a Central Travel Card (CTA) account change, they will not know to update the ACH/EFT banking information associated with a Vendor/Customer Address ID and the agency may inadvertently post a payment to an incorrect/old Address ID.  This may delay proper posting, cause late fees and/or require the agency to complete forms to transfer the payment amounts to the correct account for posting.  Extra time will also be required then for the GAO to set up the new/correct ACH/EFT banking information and link it to the correct Vendor/Customer and Address ID.

If the GAO notices changes and updates to the Central Travel Card accounts, they are proactive in making the proper updates to the Vendor/Customer and Address ID tables, but they’re not always aware of all updates and changes initiated directly between the agency and US Bank.

If you have questions, concerns or need clarification, please contact the GAO at [email protected].