U.S. Bank has had an increase in the number of cardholders experiencing phone calls and text messages that were not initiated by U.S. Bank. The calls are coming from an automated voice dialing system, which U.S. Bank indicated they would never use. They also indicated they would never text cardholders asking for account information. The automated system is requesting cardholders provide their account information to re-open a closed account or as a generic account inquiry response.

If U.S. Bank calls one of your cardholders, it will be a person from the Fraud Department, not a machine. They will ask the cardholder to verify one or more of the following: name, full address, phone number, full account number, expiration date, and/or the last four digits of your social security number (SSN). (The SSN will only be associated with travel cards.)

If a cardholder receives a call from someone indicating they are a U.S. Bank Fraud representative, and the cardholder is suspicious, they should hang up and dial the number on the back of their U.S. Bank card and ask to be connected to the Fraud Department. The cardholder should then verify with the Fraud Department representative that someone from U.S. Bank was trying to reach them and explain the situation. The U.S. Bank representative will assist the cardholder at this point and will report the incident if it was not valid.